Privacy Policy

Effective Date: September 12, 2024 (Last reviewed date: June 2, 2023)

At Ignaze, we are committed to safeguarding your privacy. This Privacy Policy outlines how Ignaze, Inc. (“Ignaze,” “we,” “us,” or “our”) collects, uses, and discloses information. It also explains your rights and the choices available to you regarding how we handle your personal information.

This Privacy Policy applies to all data collected through our platforms, including the Ignaze website (https://Ignaze.com), the Ignaze mobile apps, and any Ignaze connected products such as mugs, accessories, and services. Collectively, we refer to these platforms and services as the "Services". Your continued use of the Services implies acceptance of this Privacy Policy and our Terms of Service.

Information collected through our Services is controlled by Ignaze, headquartered in the United States. Ignaze’s mailing address is 20 Shea Way. Ste. 205, KX034047. Newark, DE (Delaware) 19713. If you have any questions, please reach us at support@Ignaze.com.

PLEASE READ THIS PRIVACY POLICY CAREFULLY to understand how we manage your information. If you disagree with any part of this policy, please do not use our Services.

Key Sections of this Privacy Policy (Part 1):

  1. Information We Collect
  2. How We Use Your Information
  3. Legal Bases for Use of Your Information
  4. Cookies and Similar Technologies
  5. Online Analytics and Advertising
  6. How We Disclose Your Information
  7. Retention of Your Information

The Information We Collect

Ignaze collects different types of information to deliver the best possible experience. Some of this data is required for us to provide Services. If you do not provide specific information or request its deletion, certain features of the Services may become inaccessible.

Information You Provide to Us

We collect information that you share directly with us. This includes:

  • Account registration details, such as your name, email, and login credentials.
  • Order and billing information, including shipping addresses and payment details.
  • Communications, including interactions with our website, customer support, and social media channels.
  • User Content, such as reviews, ratings, comments, or other content posted on our platforms.

If you apply for employment with Ignaze, we will also collect your resume, cover letter, and LinkedIn profile.

Information We Collect Automatically

When you use Ignaze Services, we collect some data automatically using technologies like cookies. This includes:

  • Device and usage information, such as your IP address, browser type, operating system, and device identifiers.
  • Interaction data, including pages viewed, links clicked, and session duration.

For our mobile app users, we collect information such as app settings, product preferences, and usage patterns, like your beverage temperature preferences and usage frequency.

Location Information

We collect general location information based on your IP address to personalize content. We may also request permission to collect precise geolocation information to enhance your experience.


How We Use Your Information

Ignaze uses the information we collect to:

  • Provide and enhance our Services: Process orders, manage your account, and offer customer support.
  • Personalize content: Customize your experience by offering relevant products, features, or promotions.
  • Conduct business operations: Including analytics, security, research, and marketing.
  • Comply with legal obligations: To meet regulatory requirements and protect Ignaze’s rights.

We may also aggregate and anonymize your information to conduct research, improve services, and develop new products.


Legal Bases for Processing Your Information

Depending on the country you are in, Ignaze processes personal information under different legal bases, such as:

  • Contractual necessity: Processing is required to fulfill the services you requested.
  • Legitimate interest: For purposes like improving services, preventing fraud, or conducting research.
  • Compliance with legal obligations: Meeting legal requirements in areas like taxes and employment.
  • Your consent: When required, we will seek your explicit consent before collecting certain types of data.

Cookies and Similar Technologies

To enhance your experience, we use technologies like cookies, tracking pixels, and web beacons to collect usage data. These tools help us understand how you interact with the Services and personalize your browsing experience.

For more details, visit our Cookies Policy on the Ignaze website.


Online Analytics and Advertising

We may partner with third-party service providers to analyze usage patterns and tailor advertising across our platforms and others. You can control how some of this data is used by adjusting cookie settings or using tools like the Google Analytics Opt-out Browser Add-on.


How We Disclose Your Information

Ignaze may disclose your information under the following circumstances:

  • Service providers: We share data with trusted partners that assist in fulfilling orders, analytics, customer support, and advertising.
  • Legal requirements: If required by law or to protect our rights.
  • Business transfers: In the event of a merger, acquisition, or sale of Ignaze assets, your information may be transferred.

Retention of Your Information

We retain your information only for as long as necessary to provide our Services or as required by law. This includes accounting, auditing, and regulatory compliance.


Key Sections of this Privacy Policy (Part 2):

    8. Third-Party Links and Features

    The Ignaze platform may include links to third-party websites, services, and plug-ins (like Facebook, Pinterest, LinkedIn, and X), or integrations with apps (such as Apple Health). When you choose to use these links or services, you may be sharing your data not just with the third party, but potentially with their users and the public, depending on their policies. If you connect a third-party app to your Ignaze product, certain information about your product use may be shared to enable the integration. While we aim to partner with trustworthy services, Ignaze is not responsible for third-party content or practices. Please review their privacy policies to understand how your information is handled.

    9. Your Privacy Rights Regarding Your Information

    Depending on your location, you may have certain rights regarding the personal information we collect from you. You may request that Ignaze:

    • Inform you about the categories of personal information we collect and disclose.
    • Provide access to or copies of your personal information.
    • Correct or update your personal data.
    • Delete personal data we have on file.
    • Provide details on financial incentives we offer, if any.
    • Opt out of targeted advertising and data profiling.

    We respect your privacy rights and will take reasonable steps to verify your identity before processing your request. To exercise these rights, contact us at privacy@ignaze.com.

    10. Children’s Privacy

    Ignaze services are intended for adults and general audiences, not for children under 13. If we discover we’ve inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete it. For EU residents under 16, we also require parental consent before processing any personal data.

    11. International Users

    As a global brand, Ignaze may work with partners in other countries to provide our services. Your data may be transferred across borders, including to the United States and Canada. Ignaze ensures that all transfers meet local data protection regulations, including the use of EU Standard Contractual Clauses. If you’re based in the EEA, please contact us if you have any concerns regarding international data transfers.

    12. How We Protect Your Information

    At Ignaze, safeguarding your information is a top priority. We employ industry-standard measures to protect your data from unauthorized access, but no system is 100% secure. You also play a key role in keeping your account safe by protecting your login credentials. If you suspect any unauthorized access, please contact us immediately.

    13. Employment Applications

    Ignaze may offer career opportunities through our platform. Employment applications are managed by a trusted third-party provider. Rest assured, any personal information you submit during the job application process will only be used for evaluating your application and will be handled according to this privacy policy. If you have any concerns, please contact us at the information provided below.

    14. Changes to Our Privacy Policy

    Ignaze may update this Privacy Policy as necessary. We encourage you to check the “Effective Date” regularly to see when the policy was last updated. If significant changes occur, we’ll notify you in accordance with applicable law.

    15. Contact Information

    If you have any questions or need assistance with privacy matters, you can reach us at privacy@ignaze.com